Strategy
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“If you fail to plan you plan to fail” ….said Sir Winston Churchill and likely every other military leader in history! Well, of course no one actually plans to fail. And what is failure exactly? Is it missing budget? A decline in membership? Not achieving 100% of your annual KPI’s? The list goes on and…
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“Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” – Jan Carlzon In 1981 a young airline executive was delivered an impossible task. Turn around the European airline with the worst service record and disastrous financial results. And do it quickly. What…
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How do you recognize a great performance? Well, great performances by great actors and musicians on the stage get instant recognition — applause. So shouldn’t employees who showcase exemplary performance and initiative get recognition similar to the likes of some of the all-time theatre or rock ‘n’ roll greats? The best performances — whether on…
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No matter how you evaluated your last year, and no matter how you have set goals for this year, I have one BIG question for you. Are you going insane? I don’t mean to be insulting. I don’t mean to provide commentary on the terrible crisis of mental health. And I certainly don’t mean to…
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