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Leading Yourself, Your Team and Your Club Back to the Future! No matter where you are in the world, you and the people you work with are now forever changed. From new ‘non-touching’ ways to greet our friends, to washing our hands the ‘right’ way, and most likely, to a new and improved perspective on…
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Do you know what it takes to be a good manager? I’m not talking about the type of manager that everyone gets along with – but the type that gets things done, knows a business’s goals and objectives, and achieves these goals and objectives. The managers that are your best friends – the ones who…
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Have you ever fired anyone? As a leader in your club, company, or profession, you’ve probably had to fire people. In fact, you’ve likely had to fire just about as many people as you’ve hired. Whether you’ve had to fire someone for being apathetic, lacking initiative, or just plain unreliable, the reasons for firing an…
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How do you recognize a great performance? Well, great performances by great actors and musicians on the stage get instant recognition — applause. So shouldn’t employees who showcase exemplary performance and initiative get recognition similar to the likes of some of the all-time theatre or rock ‘n’ roll greats? The best performances — whether on…
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When you say, “My door is always open”, does your staff have a mental picture of Mr. Grant tossing the comment over his shoulder as he’s walking into his office slamming the door behind him? The term Employee Feedback is usually associated with managers giving it to their staff. What’s often missed is the golden…
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Lucky for you… you are not going insane! (Check out my last blog here!) Lucky for you it’s still April and not June! Lucky for you that you are committed to being an industry rock star and so you read helpful blogs like this one ☺ And lucky for you that this week’s blog will…
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No matter how you evaluated your last year, and no matter how you have set goals for this year, I have one BIG question for you. Are you going insane? I don’t mean to be insulting. I don’t mean to provide commentary on the terrible crisis of mental health. And I certainly don’t mean to…
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It doesn’t matter what country you are in, what type of club you operate, or if the green fee is twenty pounds, two hundred dollars or twenty thousand yen… if you are in the golf business, you are in the ‘people’ business. I am often amazed in my travels how many owners and operators invest…
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I used to have this employee who worked for me… his name was Rocket. That wasn’t his real name of course (what parent would be that cruel). Rocket was his ‘nickname’, his ‘handle’, his ‘moniker’. The reason he was called Rocket was clearly evident to anyone who met him. If you said “Rocket, could you…
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Each and every day that you wake up, you have the opportunity, on that day, to deliver the most amazing performance of your life! You know it, your significant other knows it, your staff knows it… and even your dog knows it! Each day we all have the opportunity to deliver exceptional performances that inspires…
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