Creativity. Passion. Commitment.

As an accomplished business leader and performer, James is in the unique position of combining his two passions to empower organizations with the personal tools to excel in customer service. The result is an increase in profits, as well as a far more motivated and productive staff. His love of the stage, combined with his business background, provides him with a unique understanding of how 'great performances' are critical to business success.

His business and performance accomplishments include:

As Vice President of Resort Activities & Marketing with Wesbild, James led the senior management teams of two-award winning golf and resort facilities - Westwood Plateau in Coquitlam, BC and Predator Ridge in the Okanagan Valley, BC.  His direct responsibilities over the years have included million dollar clubhouse renovations, hosting the 2008 TELUS World Skins game and creating and implementing loyalty and amenity programs for residential homeowners.

5th Best Customer Service in North America –Westwood Plateau Golf Club

Golf Digest (2002)

As Executive Director for PLAY GOLF James was responsible for the drafting and implementation of the PLAY GOLF Strategic Plan, an industry-led, national initiative to grow the game of golf in Canada.  As Managing Director of PLAY GOLF, James reported to the seven national golf associations and met with thousands of stakeholders across Canada to learn best practices on growing the game. One of the most significant accomplishments of this initiative was the coordination of the first ever 'Canadian Golf Industry Research Summit', which ultimately led to the completion of the first ever Economic Impact Study For Golf in Canada (2009).

19th Most Influential Person in Golf in Canada

National Post (2007)

Over the past twenty years James has shared his systems for success with thousands of stakeholders across North America and the globe. His presentations include 'The POWER of ON', 'Lights! Camera! Customer Service!', 'The Five Keys to Business Success', 'Be Branded' and 'The State of the Golf Industry'.  He regularly contributes articles to various publications on his favorite topic - how to get people powered on to give great service.  James is the only speaker to present at all twelve annual conferences of the National Golf Course Owners Association of Canada.

Top 40 Business Leaders Under 40                                                                                Business in Vancouver (2002)

At age 17 James was cast in his first professional theatre production, during which he popped out of a freezer to perform one song. For the next decade and a half he performed on stage, television and radio, garnering a handful of best actor awards... and he once sang backup for Paul Anka. From 2006 to 2013 James was President/Managing Producer of Theatre Under the Stars, a non-profit theatre company that has delivered exceptional family musicals for the past 67 years at Malkin Bowl in beautiful Stanley Park in Vancouver, BC. For more information on TUTS visit www.tuts.ca.

Most Outstanding Performance                                                                              Theatre Under the Stars (1984, 1988)

 

Working in the very early development days of the Earl's Restaurant chain, James was a senior manager involved in the launch and ongoing operations of three extremely successful locations in Vancouver, BC.  In addition to managing these restaurants he participated in the assessment and implementation of the many successful HR and Customer Service programs that have made Earl's a Best Practice example in the restaurant industry.

8th Best Company to Work For in British Columbia – Westwood Plateau Golf Club     BC Business Magazine (2008)

  CRONK GROUP PARTNERS

Sometimes we all can use expert advice from our peers, so to help best serve our clients we offer a collection of dedicated and talented individuals and companies who are experts in their fields. For our clients there are no mandatory requirements, minimums or referral fees.  Our partners are there if you need them - your choice. They provide outstanding service and pricing to CRONK GROUP clients, and they are fully dedicated to helping you and your team become as powerful, and as profitable, as possible!

 

  • Our partners excel in many areas, including;
  • Creative (Development, Design, Photography)
  • Revenue (Lead Generation, Sales, Merchandising)
  • Real Estate (Sales, Development, Community Planning, Golf Course Sales)
  • Financial (Audits, Accounting Support)

 

In addition, our expansive network means that if we don't have what you need, we can probably find it.