Power of Ten Training Program
Create a personalized Power of Ten Performance Plan to ensure this is your best year ever!
For Club Management Team: General Manager, Food & Beverage Manager, Chef, Superintendent, Head Professional, Administration, Sales, etc.
This webinar and coaching program will provide over twenty hours of customized coaching to help you and your management team establish 50 smart goals! It includes training, assessment and ongoing support that is specific to your Club, so that each manager has every opportunity for success.
Our ten-step process:
- Pre-call questionnaire and intake phone call with Owner/General Manager to identify objectives (GM)
- Two-hour webinar for the management team where we identify and create a Power of Ten Performance Plan for each manager
- Each manager creates their own Power of Ten goal setting plan:
- 3 ways to improve guest experience
- 3 ways to improve employee experience
- 3 ways to improve fiscal results
- 1 way to improve personal performance
- One-hour consultation review of the 50 SMART Goals with the GM
- One-hour call with each area manager to complete SMART Goals
- 30-day assessment questionnaire and report provided to the GM
- 90-day assessment questionnaire and report provided to the GM
- 150-day summary assessment questionnaire
- Final report, assessment and further recommendations delivered to the GM
- One-hour summary and review webinar with the entire management team to discuss successes, failures and plans for next year!
BONUS: Up to 10 tools and templates based on their Power of Ten List of Training Tools (Job Descriptions, SMART plan, Performance Plan, etc.)
For our encore:
- Additional 10 hours of coaching Reg $2,000 for $1,500
- Employee Handbook Reg $3,000 for $1,500
- Customer Survey Reg $5,000 for $2,500
- Employee Survey Reg $1,500 for $1000
- On-site Audit (People and Service) from $2,500 plus expenses (call for details)
- Half Day on-site Training (4 hours) starting at $2,500 plus expenses $2,010 (call for details)
- Full Day on-site Training (8 hours) starting at $5,000 plus expenses $3,510 (call for details)
Top Ten Ways to be a Phone Rock Star!
This webinar and coaching program provides over twenty hours of customized coaching to help you and your management team establish 50 smart goals for 2018! It includes training, assessment and ongoing support specific to your Club so that each manager has every opportunity for success.
Benefits
Session participants will be educated and entertained by this ‘performance’ on customer service. You will learn specific methods for improving the service at your business and leave with tools such as; ‘how to identify your guest profile’, ‘how to write a designed guest experience’, and most importantly, ‘how to implement daily scene stealers’.
Industry
Golf / Resort / Retail
Target Audience
Business Owners, Managers and Supervisors of all departments
Outline
Scene One– Understand Your Audience - Who are your Customers and what do they want?
Scene Two – Write a Great Script - Smiles are not enough. You need ‘Great Guest Experiences’ so that every employee can exceed your member/guest expectations.
Scene Three – Hire Great Actors - How do you find the right ones, lose the wrong ones and keep the best ones coming back?
Scene Four – Be a Great Director - As the ‘Director’ of this experience, you must be a service leader.
Scene Five – Deliver Box-Office Hits - Great staff, a great script and a great boss won’t guarantee success – you also need ‘service systems’ in place to ensure that you’re delivering blockbuster performances every day.
Presentation Formats
Keynote (60 minutes up to 2 hours) and Facilitator (Half Day up to Full Day - which includes break-out sessions, exercises and audience participation)
Have you designed your brand? Are you who your customers think you are? How do you separate yourself from your competition? In today’s tough economic times, it’s important to set yourself apart. To be successful – you need to be what your customers want you to be while staying true to who you are. In this session you’ll learn basic principles of defining your brand and your product, and how this very important process can help you grow into a more profitable business.
Benefits
Session participants will be educated in some of the basic elements of branding, and how that applies to their business and how effective branding can increase their sales. The session will also focus on the four key areas where a business can effectively communicate their brand; customer service, external marketing, internal messaging and employee development. In addition, participants will take away methods for creating their own club’s brand power.
Industry
Golf / Resort / Retail
Target Audience
Business Owners and Senior Managers
Presentation Format
Keynote (60 minutes up to 2 hours) and Facilitator (Half Day up to Full Day - which includes break-out sessions, exercises and audience participation)
In today’s competitive service industry, consistently delivering great experiences to your guests is critical for success. Managers of all levels will learn the five steps implemented by successful facilities that keep them ahead of their competition. From motivating employees to developing your business brand to being a better manager, you’ll learn practical and inexpensive methods to create more consistency and increase your member/guest/employee satisfaction and, as such, your profits.
Benefits
Session participants will be exposed to the best practices being used by successful clubs to create consistency in their operations. In addition, the session will review many of the tools that every club should have, including: mission statements, designed guest experiences, unique selling propositions and motivation techniques.
Topics
Make Your Brand - Great businesses have defined ‘who’ they are ‘what’ they offer. Learn how to define our story.
Methods in Place - Consistency comes from hiring the right people for the role. Learn how to hire for success.
Manage Well - Great leaders can be made. Learn how to spot talent and create loyalty.
Measure Often - If it isn't being measured it isn't being managed. Learn how and what to measure.
Motivate Always - What motivated employees five years ago no longer applies. Learn how to get them excited every day.
Industry
Golf / Resort / Retail
Target Audience
Business Owners, Managers and Supervisors of all departments.
Presentation Formats
Keynote (60 minutes up to 2 hours) and Facilitator (Half Day up to Full Day - which includes break-out sessions, exercises and audience participation)
POWERED ON
TOOLS
We provide proven best-practice templates that you can customize to fit your needs.
These are Word formatted documents that you can edit to add your logo, and make all the necessary changes to meet your specific needs.
Prices per template start at $249.
Available templates:
- People & Service Audit
- Employee Handbook
- Employee Orientation Session
- Job Descriptions
- Performance Review Documents (Managers and employees)
- Employee Satisfaction Surveys
- Customer Satisfaction Surveys
- Hiring Processes
- Training Manuals (various positions)
- Employee Recognition Plans
- HR documents such as contracts, discipline letters and much, much more.