'JAMES HAS HELPED US IMMENSELY IN CREATING A TRAINING AND SERVICE PROGRAM FOR OUR STAFF! IF YOU WANT TO RAISE THE LEVEL OF YOUR STAFF SATISFACTION AND THE QUALITY OF YOUR SERVICE, I RECOMMEND YOU GIVE HIM A CALL'

Chris Wallace, General Manager, Big Sky Golf Club


 

Today's businesses face a number of challenges:

  • Customer's expectations are rising while their loyalty is declining.
  • The cost of doing business, and in particular, labour costs, are increasing.
  • Motivating and aligning employees with the company's objectives is getting more difficult as today's employees are motivated by new and non-traditional means. 

We assist organizations like yours to grow your business and become a market leader.  To achieve this we believe you need a very clear and identifiable 'brand', then a 'designed customer service system' and finally, an effective 'employee program'.  Together, these will POWER ON your business

Each consultant project that we take on begins with a no-obligation assessment session that identifies what you need. From there we will provide you with our recommendations on how you should go forward to achieve your goals.

If you have customers, employees and room for improvement, we can help.


CONSULTING CASE STUDY

XYZ Resort (not their real name) has a problem!  They recently completed their golf course, clubhouse and amenities - which are all fantastic.  In addition, they have spent 'lots of money' to brand their property to meet the expectations of their customers.  Finally, they sold eight lots in the last quarter of 2009. So, what's the problem?  To start, their golf course is tougher than Augusta.  Second, the customers who are playing there are not the rich tourists they were hoping for, but instead locals who are playing twilight and any other discounted rates that are available. Finally, of the eight lots they sold, four haven't closed and they still have sixteen lots left in Phase One of a four-phase development. This is a problem!  Cronk Group is helping this Resort work thru this challenge, including the following ways;

  • We are helping them re-define their product offerings and pricing to better meet the needs of their new customers.
  • We are working with their management team to reduce costs and seek new streams of operational revenue.
  • We have embarked on creating a new strategic plan to assist the ownership group in identifying ways for lead generation, expense reductions and possible sale scenarios.

So far we have made good progress and the ownership group is confident that they will improve their bottom line as a result of our efforts.

 


WHAT WE GUARANTEE

We guarantee you'll be 100% satisfied with our services or your money back. In the service industry this is called a no-brainer and we apply this satisfaction guarantee to our services just as we encourage our clients to apply it to theirs.