POWER ON PRINCIPLES
the doors open...when the first guest arrives...when the lights go
up... how do you make sure that you and your team are powered on?
You implement and activate each of the 100 proven and successful POWER ON Principles.
In this issue -
WHO AM I AND WHY AM I HERE?
PRINCIPLE #8 - GET PLUGGED IN
Do your people have a clear vision of what your business is about, who
are your customers and what do they want, and how they as employees can
help the business succeed, both in the quality of the customer
experience and in achieving fiscal objectives?
If not, then how can you expect them to be charged up about coming to
work? Why should they care if you don't care enough to make them a true
Here are some tools that we need, as well as some very important
questions that we need to answer, if we want our people to be plugged
Your elevator speech that describes the essence of your business, your purpose and your plans for taking over the world.
are your customers, where are they from, what do they want... and how
can we treat each of them as individuals with specific needs, instead of
one huge collection of moaning and annoying complainers (the ones
we usually just hear from)?
are the numerous products that we have, what are there unique features
and benefits and how do our products match the needs and wants of our
customers? How come our customers want a Chateau Rothschild Lafite and
our best option is Baby Duck?
are your business goals for 2011? How will you measure success? Better
service? More profits? Not going bankrupt? Whatever your objectives,
they need to be measurable, written down and communicated to your
team... otherwise, while you are steering the ship north your people may
be rowing south!
department needs to have detailed goals that support the overall vision
for the business. While facility goals might be reviewed with the
entire team once per year, department goals should be reviewed and
adjusted on a weekly and monthly basis. It's useless if the star
player scores a hat trick but the team still loses the game.
has goals! Some of us want to end world hunger, while others just want
to get the kids to school on time. Our job as leaders is to ask,
remember, support and reward the personal goals of each of our
teammates. If we can't make them rich, let's at least make them wealthy
won't be plugged in if you are not. If you talk the walk but
drive to work and park in a special parking space that has your job
title on it, you may find your team more willing to scratch your car
door than open it for you. We all want and need to have mentors that
lead us to battle and ultimately, to victory.
you want people to follow you, they need to trust that you have their
interests at heart and that you will not lead them over the proverbial
cliff! Trust is earned from honesty, consistency and from being
right more often than being wrong. If you tag line is 'do as I say but
not as I do', good luck getting your team powered up!
If I don't know what to do, how to do it, what I get if I do it or what happens if I don't... then why should I do it?
(BTW... The key to good communication is to keep it simple)
you need help getting your people plugged in, give us a call. We
will help you power on your people and we guarantee your return on
investment within twelve months. www.cronkgroup.com.
people are naturally powered on, and some people have to work really
hard at it! Take a close look at your management team and see if
they possess these qualities...
SET SMART GOALS
Goals that are -
Specific, Measurable, Attainable, Realistic, Timeline
They look at their strengths and think of all the reasons things can be done
They understand failure happens and they learn from it and move on
They understand that where they are is where they really want to be and that they can control the outcome
They are honest with themselves and with others
They make decisions, take action and accept the consequences
For information about our coaching programs, call us at 604-986-1824
GET POWERED ON
Recent Cronk presentations included –
November 18 & 20
NGCOA Canada Conference
December 1 & 2
European Golf Owners Assoc.
Upcoming Cronk presentations include -
NGCOA US Conference
PGA of British Columbia
Cardinal Golf Club
To have James to speak at your next event, call us at 604-986-1824
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